Refund Policy
At The Fragrance Society, we want every purchase to be a beautiful experience. If you experience an issue with your order, our team is here to assist you and ensure your concerns are handled with care.
Refund Requests
We offer a 30-day refund policy, which means you have 30 days from the date you receive your order to contact us regarding a refund request.
To request a refund, please contact us via the Contact Us section on our website or email us at hello@thefragrancesociety.com.au. Please include your order details and proof of purchase so we can review your request.
If your refund request is approved, we will confirm this with you via email and process the refund to your original payment method. For verification purposes, we may request confirmation of the payment method used for the original purchase.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible so we can review the issue and assist with a suitable resolution.
To help us assess your request, please provide details of the issue along with photographs of the item and packaging where applicable. We may request additional information to assist with our review.
Once we have assessed your request, we will confirm the next steps and work with you to resolve the matter.
Returns & Non-Returnable Items
Due to the nature of fragrance products, we do not accept physical returns.
If your refund request is approved, you will not be required to return the item.
Please note that refunds are not available for change-of-mind purchases, incorrect product selection, or products that have been damaged through misuse.
We encourage you to choose carefully, and if you need assistance selecting a fragrance, our team is always happy to provide guidance before your purchase.
Exchanges
We do not currently offer exchanges.
If you need assistance selecting a fragrance before placing your order, please contact our team and we will be delighted to help you find a fragrance that best suits your preferences.
Refund Processing
Once your refund request has been reviewed and approved, we will process your refund to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:
